We DO NOT offer refunds on design services, backdrops/banners, printed items or digital downloads.  Rush fees cannot be refunded.

Refunds for custom favor orders may be requested only if your provided "need by" dates is 14 or more business days out.  If designs have already been approved or have been completed you will be assessed a $50 design fee that will be deducted from your refund amount.  Once printed & assembled has begun a refund cannot be issued however you can credit the amount towards a future order.

Additionally, if you encounter any issues with your order upon receiving it which includes, missing items or damaged items during the assembly process, please contact us within 24 hours of receiving your order.  We are not responsible for Post Office mishaps of damaged or lost packages.  If you file a chargeback without attempting to let us resolve the issue first you will be prohibited from ordering with us in the future.  Any attempted orders will be cancelled immediately.


All orders must be placed through our website.  Our website accepts all major credit cards, debit cards, Apple Pay, Sezzle, Shop Pay.